Returns
If any product you purchase from us is not fit for its usual purpose or of acceptable quality (through no fault of your own) we will gladly exchange it or refund it. We generally only exchange for change of mind. 

Shipping & Handling
We attempt to ship all orders within 2 business days from our store,  Monday - Friday. The transit time from our warehouse is normally 3 to 5 business days. On rare occasions the delivery time can take up to 14 business days.  
While most items on the website are available in our store, sometimes due to popularity or large sales volume the item you ordered might be on back order. If that is the case we will communicate with you as soon as possible and let you know the expected delivery date. 

Terms & Conditions
We have done our best to display as accurately as possible the colours of the products shown on this web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
Correction of Errors and Inaccuracies; Limitations on Quantity
Whilst TWOCUPS makes every reasonable effort to present accurate information on this web site, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy for details on how to obtain a refund.
   
Process for cancellation of a transaction
If you would like to cancel an order before it has been processed please just call 041 041 7979 and we will happily cancel the order.

Overseas Delivery
At this stage we do not deliver overseas but if you would like to please email us louise@louiseclark.com.au and we will see if it is possible on an individual basis.

Privacy Policy
It's important you can trust us with your personal information. We take your privacy and security very seriously. We'll only ask you for the information we need toprocess your order. We do not keep credit card information. We do not pass on your personal information to anyone